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Frequently asked questions
What is the return policy?

We accept returns within 30 days of receiving your order. Items must be unused, in perfect condition, and in their original packaging. To request a return, please contact us at info@ceramiccoffeecups.com. We’ll review your request and provide return instructions promptly.
Are any purchases final sale?

Yes. Some pieces may be marked as final sale, meaning they are not eligible for return or exchange. This will always be clearly noted on the product page before you complete your purchase.
When will I get my order?

Delivery times vary depending on your location:

Portugal and Spain: 2 to 5 business days

Rest of Europe: 3 to 10 business days

Once your order is shipped, you’ll receive a confirmation email with tracking information.
Where are your products manufactured?

All of our ceramic pieces are made in Portugal, in collaboration with local workshops that honour traditional craftsmanship. We work closely with experienced artisans to ensure each item reflects quality, character, and durability.
How much does shipping cost?

Shipping costs are calculated automatically at checkout based on the weight and destination of your order. We occasionally offer free shipping on orders over a certain amount, which will be clearly stated in your cart or during special promotions.

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